Delivery and Returns
Shipping is calculated by product and your global location, and is set at checkout.
Cards are £1.50 to UK addresses, £3 Rest of World
Prints are £3.99 to UK addresses, £6 Rest of World
Free UK Shipping for all orders over £50.00
At the moment I am not shipping prints or cards to the EU. Prints are shipped directly from my studio as opposed to clothing, which is drop-shipped from various locations globally. Thanks to Brexit shipping has become a complicated nightmare and this is an awful position to put small businesses in. If you reside in the EU and want one of my prints please drop me an email at firstname.lastname@example.org and I will endeavour to ship to you.
Orders going to the rest of the world are sent tracked and start at £10
Please note that there may be duty to pay on orders arriving outside of the UK. Lady Lordy is not responsible for this.
If you refuse your order due to charges from your carrier or customs and it is returned to us, £10 will be deducted from your refund to process the goods back into inventory. If your order remains uncollected, is refused and does not get back to me no refund will be issued.
Where is my tracking number?
Anything purchased under £20 will not be tracked. Goods over £20 will be tracked and this information can be found in the email informing you your goods have been shipped.
Please do contact me at email@example.com if you have any queries.
When will my order arrive?
I use a printing partner (Printful) to fulfil t-shirts, sweatshirts and mugs. These are sent First Class and tracked. These orders can take anything from 2 - 7 working days to fulfil as they are created on demand. This is part of my commitment to environmental practices; holding lots of stock isn't great for Mother Earth!
Prints and cards are sent direct from me via Royal Mail. I post all goods on a Friday and will arrive 3 - 7 days after you place your order.
Please note: during busy postal times (Christmas, public holidays) and during school holidays postal date may alter. If you are concerned about where your order is please check your tracking info or email me at firstname.lastname@example.org.
For delivery outside the UK please allow 14 working days for delivery.
USA, Canada and Australian orders can longer; please be patient and trust that your goods WILL arrive!
If your order contains goods that come from direct from me and from my printing partners, for example a card and a sweatshirt, you will receive two packages. There will be no extra charge for this.
My stuff isn't here!
If the time frame stated above has elapsed please contact me at email@example.com and I will look into this for you :)
If goods are faulty please contact me at firstname.lastname@example.org to arrange a return or exchange of the item.
Goods can be returned within 14 days of purchase if they are in saleable condition. Return shipping is not refunded. If you wish to return something please email me at hello@ladylordy with your order number and I will process this once the goods are received by me.
And finally, thank you for buying from Lady Lordy!